Refunds and Returns Policy

Last updated: [October 2026]

We want your pink Huspy cap to arrive in good condition and match its description. This policy explains how HUSPY PROPERTIES L.L.C handles defective, damaged or incorrect items purchased through https://huspy-academy.com/.

When you can raise a claim

Contact us if your cap has a manufacturing defect, arrives damaged, is the wrong item or materially differs from the product description. Examples include faulty stitching, damaged embroidery or a defective adjustment buckle. Normal wear, accidental damage, misuse, unauthorised alterations and damage caused by failure to follow care instructions are not manufacturing defects.

Please report an issue within seven working days after delivery or collection so we can investigate promptly. Working days are Monday to Friday, excluding UAE public holidays. This reporting period does not limit statutory rights or automatically exclude a defect that could not reasonably have been identified within that time.

How to contact us

Email contact@huspy.io with your order number, contact details and a description of the issue. Include clear photographs of the cap and the affected area where possible. For delivery damage, photographs of the packaging can help. Keep the item while we review your claim; do not dispose of it or arrange your own return without contacting us first.

We may reasonably request additional information or inspection to assess the issue. Original packaging is helpful where available, but its absence alone will not prevent a valid statutory claim.

Replacement and refunds

Our preferred resolution is to provide a replacement cap at no additional cost, subject to availability and your agreement. We will explain the available resolution and arrange any necessary return or inspection. Where a refund or another remedy is required by applicable UAE law, including any right to choose the remedy, we will honour it. A replacement is not a condition for exercising those rights.

If a replacement is unavailable, we will arrange an appropriate refund for a valid claim. We cover reasonable, necessary return collection and replacement delivery costs for accepted defective, damaged or incorrect-item claims. You will not be required to pay these costs as a condition of a statutory remedy.

Refunds are issued through Stripe to the original payment method. We will confirm the amount and processing status by email. The time for funds to appear depends on Stripe, your bank and your payment method. For a fully refunded order returned because of a confirmed defect, delivery damage or our fulfilment error, we also refund the original delivery charge. For partial-order refunds, the treatment of delivery charges depends on the affected items and applicable law.

Change of mind and fit

We do not offer discretionary returns, refunds or exchanges because you change your mind, prefer another colour or find the cap unsuitable for your preferred fit where it matches its description. Please review the product information before ordering. This does not affect rights relating to a defect, incorrect description or any other remedy required by law.

Cancellation before fulfilment

For cancellation before dispatch or collection, email contact@huspy.io or call +971 4 490 5900 with your order number. If we can stop fulfilment, we will refund your payment, including an unused delivery charge. After dispatch, this policy applies, subject to statutory rights.